FAQs

Frequently Asked Questions About Big Feet Pajamas

Got questions? We've got answers! Below you'll find helpful information about sizing, care, shipping, and more. If you don't see your question answered here, feel free to contact us—we're always happy to help!

Sizing & Fit Questions

How do I know what size to order?

Each product page includes a detailed size chart with height and weight ranges. Our footed pajamas are designed with a relaxed, roomy fit for maximum comfort. If you're between sizes, we recommend sizing up. For the most accurate fit, measure your height and weight and compare to our size charts.

Do your pajamas run true to size?

Yes, our pajamas generally run true to size based on the measurements in our size charts. However, they're designed with a relaxed fit for comfort and freedom of movement. If you prefer a snugger fit or are at the top of a size range, consider sizing down. If you want extra room or are between sizes, size up.

Do you offer extended sizes?

Yes! We offer extended sizing in many of our adult styles, with sizes ranging up to 6XL in select designs. Check individual product pages for available sizes.

Will the pajamas shrink?

Our pajamas are pre-shrunk, but like most garments, some minimal shrinkage may occur with washing and drying. To minimize shrinkage, wash in cold water and tumble dry on low heat. Following our care instructions will help maintain the original size and softness.

Product Features Questions

What are drop seats and which pajamas have them?

Drop seats (also called butt flaps) are a functional back panel that opens for easy bathroom access without having to remove the entire garment. Many of our adult footed pajamas feature drop seats secured with buttons or snaps. Check individual product descriptions to see which styles include this convenient feature. You can also browse our drop seat collection.

Do the feet have grippers?

Yes! Most of our footed pajamas feature non-slip gripper soles for safe movement on hardwood, tile, and other smooth surfaces. The grippers provide traction while remaining comfortable.

Are the pajamas flame resistant?

Our adult pajamas are not treated with flame retardants and are designed as loungewear. Our children's pajamas comply with all applicable safety standards. Kids' sizes that are snug-fitting meet CPSC requirements without flame retardant chemicals.

Can I remove the feet?

The feet are sewn in and cannot be removed. However, we do offer footless onesie styles if you prefer pajamas without attached feet.

Care & Maintenance Questions

How do I wash my footed pajamas?

Machine wash cold with like colors, tumble dry on low heat. Avoid using fabric softeners as they can reduce the effectiveness of gripper feet and affect fabric breathability. Do not bleach or iron. Wash before first wear for optimal softness.

Will the fleece stay soft after washing?

Yes! Our premium fleece is designed to maintain its softness through countless washes. Following our care instructions (cold wash, low heat dry, no fabric softener) will help preserve that plush, cozy feel.

Can I put them in the dryer?

Yes, tumble dry on low heat. Avoid high heat settings as they can cause shrinkage and may damage the fabric over time.

Ordering & Customization Questions

Do you offer custom orders or personalization?

Currently, we do not offer custom embroidery or personalization services. However, we have a wide variety of colors, prints, and styles to choose from in our regular collection.

Can I order wholesale or in bulk?

Yes! We offer wholesale pricing for qualifying retailers and bulk orders for groups, events, or organizations. Please contact us for wholesale inquiries and we'll be happy to discuss options and pricing.

Do you offer gift wrapping?

While we don't currently offer gift wrapping services, our pajamas arrive in packaging that's perfect for gifting. You can also check out our gift ideas page for inspiration on creating the perfect pajama gift.

Shipping & Delivery Questions

Do you offer free shipping?

Yes! We offer free standard shipping on all US orders. Shipping times vary by location but typically arrive within 5-7 business days.

Do you ship internationally?

Yes, we ship to many international destinations. Shipping costs and delivery times vary by location. International customers are responsible for any customs duties or taxes that may apply.

How long does shipping take?

Standard US shipping typically takes 5-7 business days. Expedited shipping options are available at checkout for faster delivery. International shipping times vary by destination.

Can I track my order?

Yes! Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.

Returns & Exchanges Questions

What is your return policy?

We want you to love your pajamas! If you're not completely satisfied, we accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Please see our full return policy for complete details.

How do I exchange for a different size?

If you need a different size, we recommend returning your original order for a refund and placing a new order in your preferred size. This ensures you get your new size as quickly as possible.

Can I return sale or clearance items?

Sale and clearance items follow the same return policy as regular-priced items—they must be unworn, unwashed, and have original tags attached.

Product Selection Questions

What's the difference between fleece and cotton pajamas?

Fleece pajamas are made from soft, plush polyester fleece that provides maximum warmth and coziness—perfect for cold weather. Cotton pajamas are made from natural cotton fibers that are breathable and gentle on skin—ideal for warmer climates or those who prefer natural materials. Both are comfortable and durable!

Do you have matching family pajamas?

Yes! We offer coordinating prints and styles across adult and children's sizes so the whole family can match. Check out our matching family collection for available designs.

Do you have holiday-themed pajamas?

Absolutely! We offer seasonal and holiday designs including Christmas pajamas, Halloween styles, Valentine's Day prints, and more. These make perfect gifts and create wonderful holiday traditions.

Still Have Questions?

If you didn't find the answer you were looking for, we're here to help! Contact our customer service team and we'll get back to you as quickly as possible. We're committed to making your Big Feet Pajama Company experience as comfortable as our pajamas!