Free USA Shipping on Orders over $100*

Shipping & Returns

Ordering and shipment confirmation:

After you place your order, you will receive two emails from bigfeetpjs.com. The first email is a receipt/confirmation which will arrive within minutes of submitting your order. You will also receive a shipping confirmation email with any tracking information provided to us from USPS or FedEx.

Order Ship Date

Orders received by 12:30 PM PST/3:30 PM EST will ship that business day. Orders received after 12:30 PM PST will ship the next business day.

Shipping Time

USA - Once an order is shipped, it can take 1-5 business days to arrive, depending on your location and the shipping method selected.

INTERNATIONAL - SEE International Shipping below

US Shipping

Shipping Costs

Shipping costs are calculated based on package size, shipping address, and shipping method selected. Your shopping cart at bigfeetpjs.com will calculate your exact shipping charges for each shipping method available for your order: Standard Expedited Next Day

Orders over $100 will automatically receive free USA standard/ground shipping.

Expedited Shipping?

In addition to USPS & FedEx ground shipping, we do offer FedEx 2nd Day and Next Day delivery. All expedited orders placed before 12:30pm PST Monday - Friday will ship on the same day. Free shipping over $100 applies to ground shipping only.

*Terms & Conditions of Free Shipping Offer:

  • 1. Free shipping applies only if the customer agrees that the entire order will be shipped at once. Split shipment deliveries will incur shipping charges.
  • 2. Applies to shipments within the contiguous United States (48 states). This does not included APO/FPO addresses.
  • 3. Free Shipping benefits are removed if returned items reduce order total below the free shipping qualifying amount. In this instance actual shipping charges will be deducted from refund or credits.
  • Terms & Conditions are subject to change at any time.

International Shipping

Shipping charges and available service will vary based on package weight and country of destination.

Economy International Shipping

Delivery in 2-4 weeks after placing your order.

Packages will be shipped via USPS First Class delivered by your local post office or other carrier.

Tracking Information is not available.

Standard International Shipping

Delivery in 5 - 9 business days after placing your order.

Packages will be shipped via USPS Priority or FedEx International.

Tracking information is available.

Express International Shipping

Delivery in 1-5 business days after placing your order, selecting USPS Express or FedEx.

Tracking information is available.

PO Boxes

Orders to international PO Boxes will be shipped via USPS and then delivered by your local post office. Tracking information is not available. Delivery can take up to 2-4 weeks.

Customs and Duties

General

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order, BigFeetPJs cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees.

Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.

For more information on customs and duties charges, please contact your local customs office.

Canadian Customers

GST (Goods & Services Tax) and PST (Provincial Sales Tax) vary based on the province to which your order is shipped and on its value. The duty is determined by the value of the merchandise and its place of origin.

You can find additional info at www.ccra-adrc.gc.ca (Canada Customs and Revenue Agency), www.cbsa-asfc.gc.ca (Border Services Agency), or by calling toll free (from within Canada) 1-800-461-9999. If you are outside of Canada, please call 1-204-983-3500 or 1-506-636-5064.

Returns

If you are not completely satisfied with your purchase, it may be returned within 30 days of the order date. Exception: Orders placed in November and December have until February 1st for returns. The returned item must be unworn, unwashed in their original resale condition with tags attached. You are responsible for return shipping charges, labels and packaging. Returns should include the packing slip and include your instructions for exchange or refund.

Returns should be sent to:
Big Feet Pajama Co
5711 34th Ave NW
Gig Harbor WA 98335

For additional information, please contact Customer Service at 888-682-3338

Exchanges

Big Feet Pajama Company will pay standard domestic shipping charges for the delivery of your exchange item to you. Please be sure to indicate which style, color or size we should send in replacement of your returned item.

Exchanges are typically processed and shipped within 2 business days.

For additional information, please contact Customer Service at 888-682-3338

Refunds

All refunds will be credited for the original amount paid, less the value of promotional discounts and less shipping fees, except in the case of a defective item or incorrect shipment. Refund amounts will be credited back to the method used for payment. Refunds on returns beyond 30 days will be a store credit. Exception: Orders placed in November and December have until February 1st for returns.

Refunds are typically processed within 2 business days

For additional information, please contact Customer Service at 888-682-3338